Front-Line Maintenance

Front-line maintenance provided by Ledcor is unique in a very important way: our technicians across North America are employees of the Ledcor family. They are trained, equipped, and supported by Ledcor to exceed industry standards and they share our commitment to developing lifetime clients.

Ledcor enables carriers and optical equipment providers to the carrier market to focus their resources on their core business and value delivery while ensuring that their critical long haul and regional network assets have experienced, qualified people available to provide optimal response/repair times during events requiring emergency response. Additionally, through scheduled preventative maintenance programs we ensure that our clients' networks are professionally maintained for maximum network availability and optimal service life.

We offer emergency and preventative maintenance with guaranteed service levels across the U.S. and Canada for:
  • Wireless network technologies
  • Wireline network technologies
  • Site and cable systems
  • Power and HVAC systems
  • Outside plant cable and equipment
  • Site exterior environmentals
We also provide cable locate and site access/escort services. Additionally, spares inventory management and reporting, logistics, and return for repair handling are available through more than 50 sparing depots across North America.

Our people have been involved with the construction of the majority of the networks across North America, and in many cases no one knows these routes better than Ledcor. The Ledcor team is strategically located across North America to be within a four hour drive time of the telecommunications networks servicing over 95% of the population in Canada and the United States. Our coverage and experience enables us to provide FLM services with very stringent Service Level Agreements across Canada and the United States for a number of telecommunication providers and OEM’s.                        

Throughout the past ten years, we have established well-documented processes for handling the logistics associated with FLM dispatches and the ability to have our technicians work under the supervision of our customers NOC /TACs during the resolution of network outage events. Ledcor owns and operates two 24/7/365 Call Dispatch Centers (in Seattle and Vancouver), which are fully redundant and act as the overall control point for the dispatch and coordination of our technicians, spare parts, and test equipment.